Refund Policy

📜 Refund Policy

At Puremerchgenius, we take great care to ensure your order arrives in excellent condition. Each item is inspected before dispatch and carefully packaged.

We do not offer refunds for change of mind or if the item does not meet personal expectations. Refunds are only provided under the following conditions:

🛠️ Faulty, Damaged, or Incorrect Items

• Contact us within 7 days of receiving your order
• Provide clear photos of the issue
• Ensure the item is unused and in original packaging (if possible)

Once verified, we’ll issue your refund within 5 working days — no need to return the item. Refunds will be sent to the original payment method.

🔁 No Refunds for Change of Mind

We’re sorry, but we do not accept refunds for:

• Change of mind
• Personal preference
• Dislike of color, size, or design (when as described)

These policies are in place to ensure fairness, especially for custom or fragile items that require careful handling. 🙏

We truly appreciate your understanding and thank you for supporting small businesses like ours! 💜